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Fixed price managed IT support services to meet your business’ needs.

Impact Computing’s fixed cost Managed IT support, payable in monthly instalments by Direct Debit, offers you the convenience to predict and control your IT support and network maintenance costs without any unexpected charges.

Help desk manned by qualified engineers Icon

Help desk manned by qualified engineers

Our fully trained help-desk team will effectively solve your support requests by telephone, email and remote access.
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Out of hours emergency support service

If you require emergency support outside of our business hours, one of our engineers will be available to help.
Unlimited, on site visits are included Icon

Unlimited, on site visits are included

Our support service includes on site support visits so you do not have to worry about any unexpected charges!
Pro-active monitoring and maintenance Icon

Pro-active monitoring and maintenance

All your PCs, laptops and servers will benefit from additional security with fully managed software updates and pro-active monitoring services.

IT Support Helpdesk.

 

Dependable, knowledgeable and responsive.

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Unlimited, fast technical IT Helpdesk Support for the best customer service experience.

Our support service covers:

  • Network IT Support
  • Server IT Support
  • Disaster Recovery & Backups
  • Email & Internet Connectivity
  • PC/Workstations & Laptops
  • Mobile Devices
  • VoIP Telephone Systems

Our team of fully trained, friendly engineers provide support:

During business hours (Monday – Friday 9am – 5pm, excluding Bank Holidays).

Emergency support is provided from 8am on weekdays and out of hours support (evenings & weekends) is available on a chargeable basis.

Your call / email will always be answered and resolved promptly.

On-Site Support.

 

Fast to respond from our central Lancashire location.

Site visits to your premises are included as part of our unlimited support at no extra cost.

Being local, we will attend your premises quickly.

Our engineers will work discretely and seek to minimise disruption to your business.

Your total satisfaction is important to our support team.

Monitoring & Maintenance.

 

Pro-active IT Support & monitoring services, alongside re-active computer support, is a standard feature of our quality IT support service.

  • Ensuring optimal system performance and security
  • Regularly scheduled automatic system updates
  • Fully managed servers, PCs and laptops
  • Proactive fault detection

Vigilant system monitoring enables us to diagnose faults efficiently and so act to rectify them before you suffer any downtime. We will often pro-actively detect and take preventative measures / solve potentially disruptive and costly computer system problems before you are aware you have a problem!

Our pro-active monitoring services further empower us to recommend beneficial, cost effective upgrades so your IT system remains efficient. We also take responsibility for ensuring software licences and hardware warranties are renewed for your peace of mind.