Unlimited, fast technical IT Helpdesk Support for the best customer service experience.
Our support service covers:
Our team of fully trained, friendly engineers provide support:
During business hours (Monday – Friday 9am – 5pm, excluding Bank Holidays).
Emergency support is provided from 8am on weekdays and out of hours support (evenings & weekends) is available on a chargeable basis.
Your call / email will always be answered and resolved promptly.
Site visits to your premises are included as part of our unlimited support at no extra cost.
Being local, we will attend your premises quickly.
Our engineers will work discretely and seek to minimise disruption to your business.
Your total satisfaction is important to our support team.
Vigilant system monitoring enables us to diagnose faults efficiently and so act to rectify them before you suffer any downtime. We will often pro-actively detect and take preventative measures / solve potentially disruptive and costly computer system problems before you are aware you have a problem!
Our pro-active monitoring services further empower us to recommend beneficial, cost effective upgrades so your IT system remains efficient. We also take responsibility for ensuring software licences and hardware warranties are renewed for your peace of mind.