Find out how Impact’s Microsoft 365 solution helped a local property development organisation thrive.
Situation
Melrose Investments is a Blackpool, Lancashire-based SME specialising in developing and investing in property. Impact has been a long-term supplier of IT support to them.
They had several pain points, including:
- Server End of Life: Their existing server was nearing its end of life, creating an imminent risk of system failures and data loss.
- Remote Working: The existing setup didn’t support the growing need for remote working; users didn’t have the flexibility to work efficiently out of office.
- Local PCs Not Backed Up with the Server Solution: Local PCs were not backed up with their existing server, increasing the risk of valuable data loss.
- Cost Issues: A like-for-like replacement of their server wasn’t viable; Melrose needed a more cost-effective and scalable solution to improve business continuity.
What Impact Did for Melrose
Following a consulting period where we assessed Melrose’s current situation, Impact decided our tailored Microsoft 365 solution, Thrive, would tackle their problems head-on. The installation and migration included:
- Expert Guidance All The Way: Wayne, a longstanding member of Impact and Microsoft 365 expert, guided Melrose through the entire process, ensuring they understood each step and felt comfortable with the changes.
- Cleaning Up Old Files: We ensured all data was carefully copied and tidied up during the migration with no data loss to maintain business continuity.
- User Training: Impact provided expert training for users on the new system so they could effectively utilise the new tools and features.
- Hand Holding and Support: Wayne returned to Melrose a week later to address any snagging issues, ensuring a smooth transition.
Benefits for Melrose
The rollout of Thrive, Impact’s Microsoft 365 solution brought Melrose into the modern day, significantly enhancing its operational capabilities and security.
- Remote Working: Thrive gave employees access to remote working with data securely stored on MS365, providing the flexibility needed for modern work environments.
- Proactive Management: Melrose has continuous management and support provided by Impact, offering help and advice so their systems run smoothly.
- Enhanced Security: Our experts manage Melrose’s security, improving their protection against cyber threats and data breaches.
- Cost Reductions: Impact’s Thrive and old server removal solution resulted in a reduction in Melrose’s monthly costs.
What did Melrose have to say about our work?
“Thanks to Wayne and the Impact team for taking away our technical headaches. The new system has not only simplified our processes but also provided us with significant savings. We are thrilled with the up-to-date equipment and the ability to work efficiently both remotely and in the office.”