20 Years of Excellence – Impact is independently ranked as one of the North West’s leading Managed IT Service Providers. For over 20 years, we have provided IT support to businesses across Lancashire, including Preston, Blackpool, Blackburn and Burnley.
We solve problems
Listed below are some of the most common issues our clients had with their previous providers before moving over to Impact.
If these sound familiar, we look forward to hearing from you.
Recurring IT issues with no explanation or resolution?
Administrative IT tasks are a burden on your staff?
Frustrated over inconsistent service?
Not making the most of your existing IT investment?
Our current provider no longer meets our needs and we need an experienced IT partner we can rely on.
We’ve become the trusted IT support company to many growing SMEs in Lancashire and the North West over the past 20 years. We value our clients highly, and when a company grows, it becomes even more important to adapt to your business’s IT needs.
Managing IT across multiple locations can be challenging, especially as a company grows. With our Microsoft 365 based cloud solution, companies can grow much easier and manage their IT across multiple sites with a centralised control and security system. You can also benefit from the latest Microsoft productivity applications with our guidance.
Cloud & Microsoft 365
IT Support & Services North West
Recent Reviews from Satisfied Clients
We are committed to keeping your business running, keeping you safe and helping you get the most out of your IT investment. We resolve any IT issues quickly and always ensure our clients are happy with our service!
The team at Impact are great. It makes a refreshing change to receive good service. Paul did an excellent job installing the new system for Bruce. The service was very professional, something most companies don't offer these days.
Shineade at Highall Developments
We were extremely pleased with Impact. Lightning-fast call responses to any issues. Their team has been utterly professional. We had a snag with our new system, but Impact handled it flawlessly. Exceptional service, thank you!
Peter Appleton at Multi-Ply Components Ltd
I joined my business in August this year and relied on Impact Computing to get me set me up with secure access to the business operating system, secure access to shared drives and remote access when travelling, on my laptop and phone. Every time, my call was resolved either whilst I was on the phone or very shortly after. They are highly responsive.
If I, or any of my colleagues, have an IT problem, I know we can rely on the technical expertise, efficiency, and excellent customer service from Impact.
Stewart Lay at Glasson Grain
Over the years, your team has consistently demonstrated a high level of professionalism and expertise. The solutions provided have not only streamlined our operations but have also been pivotal in our continued success. Impact Computing's commitment to excellence is truly commendable.
How Did We Do?
Customer Satisfaction Feedback
Average Call Answer Time
IT Support North West
Take a look at our IT services
Our managed services and solutions are designed to help your company thrive in the modern workplace.
Would you like to change your current IT provider, but are unsure how to do so? It’s good to know that with Impact, we make the process very easy for you. Check out our super efﬁcient on boarding process below. We would be happy to answer any questions you have about our on-boarding process. Contact us today, we’d love to hear from you.
Find out how Impact can help solve your IT problems.
Our priority is to understand your business
So we can provide a tailored solution that works for you.
We audit your existing infrastructure
It’s important to understand how your systems are conﬁgured in order to improve them. We will recommend any improvements necessary and design a solution based around your business needs.
On boarding with us is simple
With over 20 years’ experience of providing excellence in IT support, we manage the entire process so you don’t have to. Not technical? Don’t worry we are!
We’re regularly told how refreshing we are to deal with because we answer the phone quickly and provide excellent service. You can rely on us to be available within 20 seconds!
Dependable IT Support – Clients trust us to support the most critical aspects of their businesses, and we support your people wherever they are. With Impact, you receive fast and responsive IT support. Our average response time is only 20 seconds to speak directly with one of our engineers. It’s our mission to provide our clients with exceptional customer service! Call us today and find out for yourself.
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