Our People

Get to know our Service Desk Manager - Lewis Cowley

Our People

Meet Lewis Cowley

Lewis based in our Preston office provides the vital role of Service Desk Manager whose focus is on supporting his team of engineers and ensuring our clients across Lancashire get the best possible customer service. It can be a very challenging role, but Lewis’ can do, positive attitude is just what is needed.

Having a love of technology, Lewis studied IT at college where he then secured his role at Impact as a Trainee Engineer. He knew immediately this was the career he wanted and very quickly began to develop his skills and knowledge from 1st to 2nd line, particularly enjoying site visits and meeting clients face to face. Lewis then moved into a team leader role on the service desk, developing his managerial and mentorship skills.

Recently, Lewis has become quite partial to DIY and you’ll often find him in B&Q. Aside from that he also enjoys motorsports, walking and exploring the outdoors.

Lets hear from Lewis and what he loves about working at Impact.

The transcript of the video can be found below:

“My name is Lewis, and I am the service desk manager at Impact. I started the company in 2015; it feels like a lifetime ago now. My core responsibilities is making sure our clients get the best service and making sure our engineers are equipped to deliver that service. So I really love working here; it feels like such a family family culture. We all get along very well and we are all driven to provide that Impact service everyone knows and expects. I really really enjoy working with everyone in the company. It’s not just about the clients; there’s such a satisfaction with helping the client in times of need. We quite often get referred to as superheroes because we come in and save the day. That’s what it’s all about for me.”

Does your business need IT support?

Impact Computing based in Preston, offers a range of IT support and services to businesses across Lancashire, including Preston, Blackpool, Burnley and Blackburn.

Schedule a call with our support team today to discuss your business IT requirements by completing our contact enquiry form.

IT Support Services Lancashire

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    Unit 6 The Crossroads
    Freckleton Street
    Kirkham, Preston
    PR4 2SH
    Opening Times:
    Monday-Friday; 9.00am - 5.00pm