Fox Redman is one of our amazing 2nd Line Service Desk Engineers. He’s celebrating seven years at Impact.
He joined us as an eager 1st Line Service Desk Engineer while completing his final year at university studying Computer Science.
Since joining the team, he has completed his MS-700 exam and is a certified Microsoft Teams: Teamwork Administrator Expert!
You’ll often find him at our workbench handling the latest bits of tech for our clients.
We caught up with Fox to learn about his time at Impact.
What made you pursue a career in IT?
“Tech has always interested me from a young age, and I have always liked taking things apart and then finding out I cannot put them back together just as well sometimes!
I like the challenge and puzzle-solving IT brings so it made sense as a career for me.
It sprouted from my love for PC games when I was younger, and I loved the idea of taking them apart to upgrade them.”
Why do you enjoy working at Impact?
“I enjoy the team and how well we all get along, it is the only job I’ve ever had that does not make me feel like a cog in the machine.
My voice is heard, and my voice has on occasion been a driving factor for active change in processes for the company as a whole.
The freedom to operate as I see fit is also beneficial and I can explore what area to learn next to further my career as well as help the company grow.”
Hear from Fox’s Line Manager Lewis Cowley and Adam Gregson, Managing Director of Impact:
“Congratulations on seven years with us Fox! It has been such a pleasure watching you grow as an engineer, providing an amazing service to our clients and providing quality mentorship to the colleagues around you.
Thank you for everything you do here for us Fox, it’s much appreciated and here’s to many more years of working together!”
Lewis Cowley, Service Desk Manager
“Thank you, Fox, for your seven years of excellent service to Impact and our clients.
Your dedication and expertise have made you an invaluable part of the team. You have built strong relations with our clients with your care and expertise.
We truly appreciate having you with us.”
Adam Gregson, Managing Director