For the Legal Sector

IT Support for the Legal Sector | Solicitors, Lawyers, Law Firms

Impact have provided IT services to the legal sector for over 25 years. We partner with some of the largest law firms in the North West and have supported many of them for decades. We understand and appreciate the challenges with managing your firm’s IT infrastructure and cyber security requirements, and go above and beyond to exceed the industry’s stringent regulatory and compliance requirements.

We understand that your firm needs responsive support to keep fee earners operational and using systems effectively and efficiently. With this in mind, we have experience with all the leading case and practice management systems including: Proclaim, Lawfusion, Hoowla and Partner (P4W)

We know the industry relies on robust and traditional processes, but we also understand that the sector is highly competitive where innovation and embracing new technologies can be crucial to your success. At Impact, we have a wealth of experience in supporting forward-thinking solicitors’ firms and legal organisations of all sizes, and our experts are on hand to help you leverage the latest tech to improve efficiency and safeguard the compliance and regulatory interests of your firm.

Legal IT Support FAQs

My firm needs responsive support, what are your response times?

We go to great lengths to provide the lightning-fast response times that your firm requires. This is something we are very proud of, and our customers always comment on our impressive response times. We answer the phone in just 12 seconds on average, and usually start working on your problem immediately.

Who will I be talking to when I call for support?

Calls are answered by our highly trained engineers (no call handlers here). Many of our team have been with us for over 10 years, because they align with our values of service excellence above all else. Our engineers want to build a relationship with you and your firm, so we feel like an extension of your team. You can meet our team here.

Do you identify issues before they become problems?

Yes, we actively monitor your systems to resolve underlying issues before they become more serious problems. Our proactive approach ensures that your systems continue running as they should.

Can you assist with Cloud Migration and Management?

Yes, we can help your firm move from an on-premises infrastructure to a cloud-based environment. There are many benefits of the cloud, but the legal sector has been slow to adopt it due to the reliance on server-based case management systems, and cyber security concerns. Our team of cloud and cyber security specialists can help you overcome these challenges and benefit from the cloud.

Can you help my firm with Cyber Security and compliance?

Yes, Impact takes cyber security very seriously and currently holds both Cyber Essentials Plus and ISO 27001 accreditations. We have in-house cyber security experts that can help your firm obtain and maintain compliance with these frameworks. We understand the regulatory requirements in the sector and monitor best practices from the SRA and Law Society.

Legal IT Support & Services

Here's what firms say about us

Responsiveness, security, and professionalism are at the core of what we do. We understand that each of our partner law firms is placing their reputation in our hands when they trust us with their technology. Here’s what our legal sector clients say about us…

5 Star Rating AMT Lawyers
“The team at Impact is great to deal with. The engineers are fast to respond to and solve any problems. We also receive sound IT advice from Impact, which has helped to support our business growth. Impact’s IT service is excellent all round, and I can recommend them with complete confidence.”

Asjad Hussain, Senior Partner
5 Star Rating Chadwicks Solicitors
"We have been with Impact for 14 years and have always found them very approachable and quick to respond to any queries we have. Our favourite thing about Impact is their speed of assistance and how easy they are to get hold of in an emergency. Our biggest challenge has been the risk of fraud and cyber security, especially the interception of emails and sensitive information, for example, bank details. Impact has helped us overcome this challenge, and we feel protected and secure."

Donna Harrison - Partner
Case Study

AMT Lawyers

AMT Lawyers are one of the North West’s fastest growing legal firms. With ever increasing reliance on IT to support their expansion, they needed reliable, prompt, unlimited IT support.

AMT Lawyers
IT Support Services Lancashire

Make an enquiry today

Just drop us a line below.

    Visit:
    Unit 6 The Crossroads
    Freckleton Street
    Kirkham, Preston
    Lancashire
    PR4 2SH
    Opening Times:
    Monday-Friday; 9.00am - 5.00pm