1st Line Service Desk Engineer

Are you tired of working for companies that prioritise ticket volume and total logged hours over quality and doing the job right? Do you want to take your career in the direction of cloud and Microsoft 365? Do you truly care about delivering a good quality of service and product to clients? If so, Impact Computing & Solutions may well be the company for you.

We are an award-winning Managed Service Provider based in the North West and we’re proud of our reputation for delivering the highest levels of service. Our clients include some of Lancashire’s most established businesses with between 25 and 150 users.

We’re definitely biased, but we believe we’re a great place to work! Based at our modern offices in Kirkham, near Preston, we’re a forward-thinking, very friendly and welcoming team.

See what it’s like to work for us: Working at Impact Computing 

We are in the process of becoming a cloud-focused, Microsoft 365 and Azure led company. We are looking for people who want to contribute to this and establish themselves and their future in this area.

Our ideal candidate needs to have excellent people skills, a desire to learn and develop as well as the drive to expand their knowledge and progress towards becoming a subject matter expert.


What are we seeking?

You are a self-developer – This means you take it upon yourself to embark on self-improvement, both professionally and technically. You learn because you want to, not because you have to, and you take advantage of the many learning opportunities the company would offer you in every technical area you can imagine.

You are detail orientated – In a company that prioritises rewarding people who provide quality over ticket volume, you deliver amazing client service because you pay attention to the small things as well as the big.

You are socially caring – For a company that truly prioritises people, you should be able to form strong relationships with both colleagues and clients, showing genuine care for both.

You are a strong communicator – Communicating well both written and verbally enables you to broach complex technical topics and communicate these in a way clients can understand while embodying patience and care.

You are empathetic – Being able to place yourself in the shoes of someone else is a key people skill for our company. You are not driven to just solve client problems, but also offer support, sympathy and compassion for both colleagues and clients.

You are logically deductive – You can break down any problem into its constituent parts, even for areas you don’t technically understand. You can think outside the box when it comes to problem solving and you’re comfortable with unknowns. You are inquisitive and enjoy learning how and why things work.

You are a proactive automator – You bring ideas and solutions to the table that don’t just solve existing problems, but future problems too. With company encouragement, you spend time not just preventing a problem from occurring again, but all problems of the same type from occurring again for all companies we support.

Job Specifics

Salary: £24,000 – £27,000 a year
Business Hours: Monday to Friday, 8:45am – 17:15pm, with some flexibility to suit the needs of the business. A total of 37.5 hours per week


Career Development

Every person who starts at Impact Computing gets a career development plan that is tailored to their strengths and desires. We will make it clear for you to see how your career would progress with us and how you would be compensated and rewarded through that journey.



2 Years of IT Support experience, ideally with a Managed Service Provider
5 GCSEs Grade A-D, which must include Maths and English at Grade C or above
An industry qualification would be advantageous
Full Clean UK drivers licence


Essential Technical Attributes

  •  Can solve most Windows based Workstation issues independently
  •  Good, core fundamental knowledge in general IT
  • Configure and support Microsoft 365
  • Install and configure PCs & laptops
  • Have good experience of supporting Microsoft client-server networks
  • Install and configure routers & switches
  • Experience of configuring and troubleshooting email issues
  • Intune and Endpoint Manager Experience


If you feel like you would be suitable for this role, please submit an up to date copy of your CV and covering letter highlighting any personal hobbies and IT or self-development projects you’ve been involved in to recruitment@impactcomputing.co.uk


*Kindly note that we have a PSL in place for recruitment agencies which we do not plan to review. If you are not currently on our preferred supplier list and our HR Team have not instructed you to work on a vacancy, please understand that any candidates you send to us will not be deemed to have been introduced to the company.