Senior 3rd Line IT Support Engineer

Join a friendly, ambitious, growing company with a brilliant work atmosphere and a 3 year vision to be the leading MSP in the North West. Generous Salary + Pension.


Impact Computing are one of the leading Managed IT Services companies in the North West and we’re proud of our reputation for delivering the highest levels of service. Our clients include some of Lancashire’s most established businesses with between 25 and 150 users. We’re also a great place to work. Based at our modern offices, we’re a forward thinking, very friendly and welcoming close-knit team. Our team enjoy working together and there’s a great atmosphere. We prioritise staff happiness!

Who we are seeking?

We are seeking to strengthen our Technical team with a positive, enthusiastic, Senior IT engineer who is passionate about IT. Good communication skills are essential. The ideal candidate will have at least 5 years experience in a technical IT support role, ideally with a Managed Service provider.

What you’ll be doing

As part of our Senior Engineer team you’ll be dealing with a wide variety of technologies such as Microsoft Hyper-V, ESXi, WANs, LANs, Azure, Office 365, Disaster Recovery Solutions and IT Security.

Providing 3rd Line Support & mentoring more junior team members

Our core business is providing a very high standard of Managed IT Support. You’ll be a major part of the team solving 3rd line support requests escalated from our 1st and 2nd line teams.


Client & Internal Projects

At Impact Computing you’ll enjoy the freedom to work under your own initiative, self-manage your projects and see them through to completion. You’ll also be liaising with clients, managing expectations, building and maintaining good relationships.


Professional Development

These are exciting times at Impact Computing and we’ve started building towards our 3 year company vision. One of the advantages of working in a relatively small but growing company is having the opportunity to contribute ideas and to grow your career with the business. We have a wealth of experience and a culture of sharing knowledge through informal lunch and learn training sessions. We care and look after our employees well. We have regular one to one contact meetings and create individual professional development plans which we review and update regularly.

Key Personal Attributes


Essential Technical Attributes (Must be able to)

This is a fantastic time to join us. Part of our exciting 3 year Vision is to become one of the best places to work in the North West. We also have ambitious company expansion plans to create additional IT & Security services and teams. The role has excellent career prospects and development opportunities for the right person.




Job Specifics


Other benefits include:




Please submit a copy of your CV to We also ask that you submit a cover letter explaining why you feel you are the right person for this role.

No agencies please. 

Why work for Impact

Join a friendly team with a great atmosphere

We're a growing, successful company with a bright future

Work on a wide range of projects

Exposure to cutting edge technology

Career development with regular reviews

Regular social activities

Paid for training and opportunities & qualifications

Competitive salaries and generous holiday entitlement

Break out room with a games console, TV, Netflix & bean bags

Smart, modern air-conditioned offices

Free on site car parking

Free drinks and healthy snacks