IT Support Field Engineer


Join a friendly, ambitious, growing company with a brilliant work atmosphere.

Competitive Salary + pension + holidays

 

Impact Computing are one of the leading Managed IT Services companies in the North West and we’re proud of our reputation for delivering the highest levels of service. Our clients include some of Lancashire’s most established businesses with between 25 and 150 users.

 

We’re also a great place to work. Based at our modern offices, we’re a forward thinking, very friendly and welcoming team. We enjoy working together and there’s a great atmosphere. As a company we prioritise staff happiness!

 

Who we are seeking?

 

Providing great customer service is an essential part of the Impact Computing experience.

We are seeking a positive and enthusiastic, IT Support Field engineer who is passionate about IT.  Excellent communication and people skills are essential in this client facing role, along with a clean driving licence.

You’ll enjoy driving, visiting new places, meeting new people and making our clients happy.

 

The ideal candidate will have at least 2 years experience in a technical IT support role, ideally with a Managed Service provider.

  

What you’ll be doing

As part of our Installations team, your main responsibilities will be expertly delivering and installing IT solutions including hardware such as PCs, Laptops, Routers and Switches.

 

You’ll have the opportunity to work with and learn a wide variety of technologies such as:

Windows 10, LANs, Office 365, Routers.

 

And more advanced technologies such as:

Microsoft Hyper-V, Server and Disaster Recovery & Backup solutions.

 

Based at our Kirkham office, part of your day will be spent working with our team preparing for site visits.

The majority of your working day will be spent at our clients’ sites installing new systems and providing outstanding customer service.  Your site visits will be made in one of our company vehicles.

 

Career Development

These are exciting times at Impact Computing and we’ve started building towards our 3 year company vision. One of the advantages of working in a relatively small but growing company is having the opportunity to contribute ideas and to grow your career with the business.

We have a wealth of experience and a culture of sharing knowledge through informal lunch and learn training sessions.

We care and look after our employees well. We have regular one to one contact meetings and create individual career development plans which we review and update regularly.

 

Key Personal Attributes

 

Natural aptitude for IT

Well presented

Approachable & friendly

Excellent communication skills

Excellent attention to detail

Calm under pressure

Minimum 2 years experience in a purely technical role

Display Initiative & flexibility

Demonstrate good problem-solving abilities

Enthusiastic with a positive attitude

 

Essential Technical Attributes

Must be able to:

 

Requirements

5 GCSE Grade A-D/ which must include Maths and English at grade C or above

An industry qualification would be advantageous

Must be over 21, physically active and have a clean driving licence.

 

Job Specifics

Business hours Mon-Fri, 8:45am - 17:15pm with some flexibility to suit the needs of the business.

37.5 hours per week

Holiday entitlement – 22 days plus bank holidays (approximately 2 days taken at Christmas)

Pay will be based on experience

 

Other benefits include:

 

Application

Please submit a copy of your CV to recruitment@impactcomputing.co.uk. We also ask that you submit a cover letter explaining why you feel you are the right person for this role.

Why work for Impact
Computing?

Join a friendly team with a great atmosphere

We're a growing, successful company with a bright future

Work on a wide range of projects

Exposure to cutting edge technology

Career development with regular reviews

Regular social activities

Paid for training and opportunities & qualifications

Competitive salaries and generous holiday entitlement

Break out room with a games console, TV, Netflix & bean bags

Smart, modern air-conditioned offices

Free on site car parking

Free drinks and healthy snacks