Who We Work With
Do you work with companies of any size?
We normally provide IT support for small to medium sized companies with between 5 and 100 computers, who are based in Preston, Blackpool, Lancashire, Manchester and across the North West. All our clients receive the same first class computer network support and computer system installation or computer network upgrade service and expert IT advice, regardless of their size.
What areas do you cover?
Our central Lancashire location enables us to respond to business computer system and PC problems quickly, for companies across Preston, Blackpool, Lancashire, Manchester and throughout the North West. We offer IT support, Server support, computer system maintenance and network solutions to companies in and around: Preston, Blackpool, Lytham St. Annes, Manchester, Leyland, Chorley, Southport, Blackburn, Bolton, Burnley, Wigan, Accrington and Lancaster.
Expert Advice
We know we need a new business computer system but we don't know where to start. Can you advise us?
We offer specialist business IT advice to take away your worry and confusion, so you can be confident that you are investing wisely, in an efficient, cost effective IT solution that will benefit the performance of your company. By combining our experience of business and the IT industry, we are the computer company who will design a computer system upgrade / new network solution to specifically meet your needs. This computer network installation will normally be based on Microsoft Small Business Server.
Our current IT system is slow and unreliable? Can you provide us with a more efficient computer system?
Impact Computing's quality Computer Network Support Service guarantees immediate IT support help is at hand whenever a computer network / PC problem arises, for both existing computer systems and new network installations. Make Impact Computing your computer company and we will take away your computer system frustration! Impact Computing will assess your business IT needs during a free, thorough consultation and design an IT solution, with computer network installations usually based around Microsoft Small Business Server, to specifically meet your demands. We are experts in matching the available technology to your requirements.You can be sure we are a computer company who will only suggest the latest developments if they are right for you.
Could a better IT system reduce our costs?
A computer system specifically designed / upgraded to meet your needs, will help to streamline the performance of your company. With Impact Computing as your computer company, significant efficiency benefits can be gained in terms of productivity, time and reduced staffing costs. Our pro-active Computer Network Support Contracts and server maintenance will ensure your existing or new computer system is reliable, thereby minimizing the risk of IT network problems occurring, which could impede your business.
Will a new computer network have the flexibility to expand and support the growth of our business?
Impact Computing will assess your current business IT situation and plans for the future, to ensure your computer network solution investment is cost effective. A business computer network solution based on Microsoft Small Business Server lays the foundations for further growth, as additional Servers and components can easily be added. If growth is likely to be fast, we will recommend a more powerful business computer system accordingly.
Network Solutions
We are constantly bombarded by "junk" Emails. Can you reduce the amount of SPAM we receive?
Yes! We include SPAM filtering with all of our new network installations / computer solutions and we can install it on existing computer systems. The SPAM filter sorts your Emails, by sending legitimate messages to your Inbox and SPAM Emails to a "Junk" folder. No messages will be deleted in case of fiter error.
The security of our computer network data is a worry for us. Can you help to protect our computer system from viruses and spyware?
Yes! Anti Virus software and is a standard feature of Impact Computing's business computer network solutions, to ensure your IT system continues to run quickly and efficiently. We are the North West based computer company who will put preventative measures in place and advise you on steps you can take to help you to avoid spyware infection on both existing computer systems and new computer network installations.
Can you help us put a reliable computer network backup system in place?
Yes! We can give you peace of mind that your valuable computer system data is protected, with an automatic backup system that alerts you to any problems and makes it easier to recover lost data in the event of a natural disaster, fire or theft. Impact Computing will remotely monitor your existing computer system / new computer network backups , so we can pro-actively solve any problems.
Can you make it possible for me to work from home?
Using VPN technology and Terminal Server, Impact Computing can enable you to securely access your business PC and computer network from home or elsewhere, as if you were in the office. You will be able to see your office desktop and access your programs and documents as normal! You can rely on Impact Computing's quality Computer Support Service to provide immediate help, should you encounter any difficulties. Make Impact Computing your computer company / IT support provider you can save traveling time and money, whislst enjoying a better work-life balance! It's not the future, it's available now!
Can you arrange mobile Email and Calendar Access?
Yes! We can set up Mobile Email and calendar access for you, based on either a Blackberry Device, Windows Mobile device or Apple iPhone.
Can we purchase hardware and software from you without and support?
Our quality business Computer Support Service is all inclusive only, because customer service and satisfaction is important to us. Hardware and software is only provided as part of our complete business IT Network Support Service, so we can ensure the computer solutions we supply continually operate efficiently to support your company's operations.
Will you take care of all our licensing requirements?
You can rely on Impact Computing to ensure that you have all the required licenses in place when we take over the support of your existing computer network or upgrade / install a new computer system, usually based around Microsoft Small Business Server. We are the computer company you can rely on to take responsibility for reminding you when your license subscriptions are due for renewal, as part of your Computer Network Support Contact.
Can you host our .co.uk and .com domain names?
Yes, Impact Computing is a computer company offering Domain Name Hosting facilities. We can set these up for you or organize and manage the transfer from another computer company / supplier.
Network Support
Can we outsource all our IT support needs to Impact Computing?
Impact Computing provides a complete outsourced computer solution for businesses. We provide an excellent level of ongoing IT support to keep your existing computer system or new computer network installation running smoothly. We also offer expert advice and take care of all your computer system upgrade / new computer installation needs. Make Impact Computing your computer company and we will manage everything from the cabling and the supply and installation of hardware (PC's and Servers) and software to arranging your Internet and Email services, data security, virus and spam protection and mobile working requirements.
How do you provide support?
Our Microsoft qualified, helpful engineers provide IT support for both existing computer system and new computer network problems, however big or small, by phone, E-mail, remote access and on-site visits. They solve most IT support problems promptly over the phone or by remote access (secure remote control of your PC or Server).When an on-site visit is required, they work professionally and discretely to minimise your disruption.
Is there a limit on the number of times we can call you?
No, we are the computer company you can ring whenever you need to for IT support for your existing computer network or new computer system , however big or small the problem.
Will we need any technical knowledge when we call you for assistance?
No! Our Microsoft qualified, patient, friendly engineers, who you will get to know, will give you straight forward, plain English instructions. We pride ourselves on being an IT company that you can talk to. Our engineers will understand and sympathise with your frustration!
Is there a limit on the number of on site engineer visits we are entitled to?
No! Pro-active routine maintenance of your existing computer system / new computer solution, via remote access, is a standard feature of our Network Support Contract, helping to prevent problems before they occur. A Microsoft qualified engineer is always available to attend your premises in Preston, Blackpool, Lancashire, Manchester and across the North West, if your business IT network problem cannot be rectified remotely (subject to terms & conditions).
Is there a call out charge for your Network Support?
No! Our comprehensive business Computer Network Support Contract covers all call out, travel, parts and labour (subject to terms & conditions), for clients based in Preston, Blackpool, Lancashire, Manchester and across the North West. Impact Computing's fixed cost Computer Network Support enables you to budget accurately for your company's ongoing computer network support and IT system / computer solution maintenance / upgrade requirements.
How experienced are your engineers?
Our patient, professional engineers are Microsoft qualified and led by an MCSE (Microsoft Certified Systems Engineer). Their extensive knowledge, skills and experience equip them to provide Server support, PC support and computer network maintenance, to meet all the demands of your business IT system quickly and efficiently.
Do you only check our system when a problem occurs?
No, we are the North West computer company who take a pro-active approach to maintaining your existing computer system or new computer solution, to keep your computer network running at optimum performance. We aim to reduce the likelihood of computer system problems developing, via regular Server maintenance, remote checking of your computer network and 24/7 Server monitoring.
Do you provide Training?
Yes. When we install a computer network or new equipment we train you on how to operate it and make the best use of your computer network / IT solution.
We already have a computer network. Do you support existing computer systems?
Yes, provided your computer network meets basic specifications. We are happy to upgrade your existing computer system so it fulfills the minimum requirements for a Computer Support Contract.
Finance & IT Support Contracts
Can we pay for our Computer Network Support in installments?
Yes. We give you the option to pay for our Computer Network Support Contract and IT solution service annually or by monthly Direct Debit.
Do you offer financial help for IT investments?
Impact Computing's IT solutions, with computer networks usually based around Microsoft Small Business Server, are affordable and cost effective. Business Rentals are available for most computer system installations / computer upgrade solutions and offer a number of benefits. Rentals are 100% tax deductable, they allow you to spread the cost over monthly installments and at the end of the three year term; there is the option to continue with the rental and to receive new equipment, (subject to terms & conditions). Make Impact Computing your computer company and cost needn't be a limiting factor in a computer solution or computer network installation to enhance your efficiency, productivity and profitability!
Are we tied into a Contract?
At Impact Computing, we are so confident in the quality of our IT Support Service for both new computer systems and existing computer networks that we don't tie you into a Computer Support Contract (beyond the initial 12 months).