Who We Work With
Do you work with companies of any size?
We normally help small to medium sized companies with between 5 and 75 computers, who are based in Preston and Blackpool and across Lancashire and the North West. All our clients receive the same first class network support service and business IT consultancy advice, regardless of their size.
What areas do you cover?
Our central Lancashire location enables us to respond to business computer system and business PC problems quickly, for companies across Preston, Blackpool, Lancashire and the North-West.
Expert Advice
We know we need a new business computer system but we don't know where to start. Can you advise us?
We offer specialist business IT consultancy advice to take away the worry and confusion, so you can be confident that you are investing wisely, in a computer system and IT solution that will benefit the performance of your business. Using our experience of business and the IT industry, we design a computer network system to specifically meet your needs. This will normally be based on Microsoft Small Business Server.
Our current IT system is slow and our PC's regularly crash? Can you provide us with a more efficient system?
We can take away your frustration. We will assess your business IT needs during a free, thorough consultation and design an office IT system and solution to specifically meet your demands. We are experts in matching the available technology to your requirements. Our quality business computer network and PC support guarantees immediate help is at hand if ever a problem arises.
Could a better IT system reduce our costs?
A business computer system and IT solution,specifically designed to meet your needs, will help to streamline the performance of your company. Significant efficiency benefits can be gained in terms of productivity, time and reduced staffing costs. Our pro-active network support and maintenance will ensure your computer system and business PC's are reliable, thereby minimizing the risk of problems occurring, which could impede your business.
Will a new computer network have the flexibility to expand and support the growth of our business?
Our standard approach involves assessing your current business IT situation and plans for the future, to ensure your investment is cost effective. A business computer network solution based on Microsoft Small Business Server lays the foundations for further growth, as additional servers and components can easily be added. If growth is likely to be fast, we will recommend a more powerful business computer system accordingly.
Network Solutions
Can we purchase hardware and software from you without installation and support?
Our quality business computer service is all inclusive only, because customer service and satisfaction is important to us. Hardware and software is only provided as part of our complete business IT network support service, so we can ensure the computer networks we supply continually operate efficiently to support your company's operations.
We are constantly bombarded by "junk" Emails. Can you reduce the amount of SPAM we receive?
Yes. We offer SPAM filtering with all of our IT systems.
Can you make it possible for me to work from home?
Using VPN technology we can make it possible for you to securely access your business PC and business computer network system from home or elsewhere, as if you were in the office. This saves you traveling time and money and makes for a better work-life balance. It's not the future, it's available now!
Can you help us put a reliable computer network backup system in place?
Yes. We can give you peace of mind that your valuable data is protected, with an automatic backup system that alerts you to any problems and makes it easier to recover any lost data.
The security of our data is a worry for us? Can you help to protect us from viruses?
Yes. Anti virus software and is a standard feature of our business computer network solutions, to ensure your IT system continues to run quickly and efficiently.
Will you take care of all our licensing requirements?
We ensure that you have all the required licenses when we install the system, usually based around Microsoft Small Business Server. We take responsibility for reminding you when your license subscriptions are due for renewal, as part of our computer network support agreement.
Can you host our .co.uk and .com domain names?
Yes, we offer Domain Name hosting facilities. We can set these up for you or organize and manage the transfer from another supplier.
Network Support
Is there a limit on the number of times we can call you?
No, you can ring us whenever you need to, however big or small the problem.
Will we need any technical knowledge when we call you for assistance?
We sympathize with your frustration and our friendly, knowledgeable engineers who you will get to know, will give you straight forward, plain English instructions. We pride ourselves on being a company that you can talk to. In most cases we will solve the problem ourselves via remote access.
Is there a limit on the number of on site engineer visits we are entitled to?
Pro-active routine maintenance of your system, via remote access, is a standard feature of our business computer network support contract, helping to prevent problems before they occur. An engineer is always available to attend your premises in Preston, Blackpool, Lancashire and across the North West if your business computer network problem cannot be rectified remotely (subject to terms & conditions).
Is there a call out charge for your network support?
Our comprehensive business computer network support and maintenance contract IT solution covers all call out, travel, parts and labour (subject to terms & conditions), for our clients who are all based in the Preston, Blackpool, Lancashire and North West area.Our fixed cost enables you to budget accurately for your company's IT system and business PC needs.
How experienced are your engineers?
Our patient engineers are professionally trained and led by an MCSE (Microsoft Certified Systems Engineer). Their extensive knowledge, skills and experience equip them to meet all the demands of your office IT system quickly and efficiently.
Do you only check our system when a problem occurs?
No. We take a pro-active approach to maintaining your system, to keep your business' computer network running at optimum performance. We aim to reduce the likelihood of problems developing, via regular remote checking of your network and 24/7 server monitoring.
Finance
Can we pay for our computer network support in installments?
Yes. We give you the option to pay for our contracted business computer maintenance and network support IT solution service by monthly direct debit.
Do you offer financial help for IT investments?
Impact Computing's IT solutions are affordable and cost effective. We match the best available technology to your needs, to help your business to be as effective and profitable as possible. Business Rentals are available for most installations and offer a number of benefits. Rentals are 100% tax deductable, they allow you to spread the cost over monthly installments and at the end of the three year term; there is the option to continue with the rental and to receive new equipment, (subject to terms & conditions). Cost needn't be a limiting factor in enhancing your efficiency, productivity and profitability!